We are there when you need us the most! Our team will handle your insurance claim from start to finish.
We pride ourselves on having a claims handling reputation which we believe is the equal of any broker in North Queensland.
There is nothing worse than dealing with overseas call centres when it comes to claim time. Your claims are handled by our dedicated claims team right here in North Queensland.
We not only lodge your claim for you, but track your claim through to completion. We are regularly in touch with your insurer to ensure the best and most timely outcome for you.
Major incidents and accidents normally happen outside business hours. Our staff are available after hours should you need to speak to us.
Questions people ask us most about Insurance Claims!
At Northern Insurance Solutions we pride ourselves on our claims handling. To lodge your claim, please contact us immediately on 1300 COVERME! We will gather the necessary information we need to lodge your claim and inform you of any documentation we require (quotes/reports etc). We then liaise with your insurer to determine the best possible outcome for your claim. We handle your claim from start to finish and update you regularly and consistently on the progress of your claim.
People are often reluctant to lodge a claim against an insurance policy for fear of their premiums increasing as a result. In general, an insurer is unlikely to penalise a customer unless that customer shows a propensity to claim minor issues on regular ocassions. Our view is that you pay your premiums so are entitled to claim all legitimate damages.
Nothing! As your broker we receive commission from your insurer, and a small brokerage fee charged to you each year to help meet administrative costs which we incur. This remuneration covers our expenses in managing your insurance requirements. This includes full handling of all insurance claims for every one of our clients.