Leading with Empathy: The Kelli Dabelstein Way
Podcast Hosted by Sally Richardson from Arteva
At Northern Insurance Solutions (NIS), we believe that real service starts with real people, and no one exemplifies this better than our very own Kelli Dabelstein. In the recent podcast episode “Leading with Empathy: The Kelli Dabelstein Way”, hosted by Sally Richardson from Artev, Kelli opens up about her experience as a North Queensland insurance broker, small business owner, and employer of choice in the Burdekin.
Putting People First – The NIS Way
From the very beginning of the episode, it’s clear that Kelli’s approach to business is grounded in empathy, professionalism, and purpose. With a strong focus on building a happy and engaged team, Kelli shares how having the right people in the right roles leads to better outcomes for clients.
“When your team enjoys coming to work, they take pride in helping clients and solving challenges. That’s the service standard we aim for every day at NIS,” Kelli says.
Empathy and Attention to Detail
It’s not just about selling insurance; it’s about understanding people. That’s why empathy plays such a vital role in how NIS operates. The NIS team is trained to relate to each client’s individual situation, delivering tailored advice and genuine support.
Whether it’s a business owner navigating risk exposure or a family ensuring their assets are protected, our professional approach and meticulous attention to detail ensure every policy is the right fit.
Delivering Real Value Through Local Knowledge
Kelli explains how many clients are unaware they may be paying for bundled insurance policies with unnecessary inclusions. That’s where NIS steps in to ensure every client is insured correctly, avoiding both underinsurance and wasted premiums!
With a dedicated local claims officer and in-house processing, NIS ensures faster, more personal service. It’s no surprise that so many North Queensland businesses choose to work with a local insurance broker who understands their community and their business needs.
Tailored Support for North Queensland Businesses
Agriculture is the backbone of the North Queensland economy, and our region faces unique insurance challenges, from limited insurance options to extreme weather events.
As Kelli highlights in the podcast, NIS goes beyond the policy to support clients with:
- Risk analysis and insurance reviews.
- Business resilience planning.
- Premium funding options to assist with cash flow.
These are just a few of the ways we help local businesses feel confident and prepared, even during uncertain times.
Why Local Matters
In Kelli’s words, “We’re not just brokers. We’re partners in your business journey.” The team at NIS takes pride in building lasting relationships; because we live and work in the same communities as our clients.
When you contact NIS, you can speak or visit in person one of our team members (not a call centre). You’ll meet face-to-face with someone who understands your industry, and cares about your business goals.
A Positive Team, A Positive Impact
At NIS, happy staff and happy clients go hand-in-hand. We invest in our people so they can invest in you, bringing empathy, skill, and service excellence to every interaction. That’s the heart of what we do.
“Do the right thing at the right time. That’s what matters to us.”
We love our clients—and it shows in everything we do.
Listen to the full podcast (~10 minutes) with Kelli Dabelstein and Sally Richardson, available now on our website.
Click to Listen
Special thanks to Sally Richardson from Arteva and Community Business Brokers (CBN) for showcasing this story and allowing us to share the value of local insurance done right by local brokers.
Northern Insurance Solutions
Locals Supporting Locals
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